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Real Story Group Research

Frequently Asked Questions

About Our Research

[+]What and who is Enterprise Information Watch?

Enterprise Information Watch™ is a service of the Real Story Group (formerly CMS Watch). We serve as a buyer's advocate for enterprises looking to invest in content technologies. We publish independent research that helps you sort out suitable technology choices for your particular needs. Our research is known for its technical depth, readability, and absolute neutrality. Learn more about our approach and analysts.

[+]How do I know your evaluations are truly independent?

We not affiliated with any vendor, period. None of the analysts on our team consult with, advise, or otherwise work with vendors. Other analyst firms frequently struggle to reconcile potential conflicts of interest between consulting for buyers and advising vendors. We have decided to make our lives simpler by never advising -- or working in any capacity -- with vendors. We don't publish their white papers. We won't speak at their conferences or sanctify their webinars. We don't wine and dine on their tab. We work only for you, the technology buyer.

You can read more about our distinct approach here.

[+]We already subscribe to Forrester, Gartner, etc. -- why should we subscribe to you?

Many of our customers subscribe to multiple research outlets, to get a rounder perspective before making key technology and implementation investments. But, we're different. Customers tell us our research is more deeply technical and harder-hitting than they find elsewhere. We also typically cover more vendors around the globe at a time when you have an unprecedented breadth of choices in technology suppliers.

[+]I want to subscribe; can you help me justify the expense to management?

Sure. Explain that for less than 1-2% of your total project expense, you can substantially reduce your risks by:

  • Understanding vendor pricing and mitigating potential cost surprises.
  • Reducing the likelihood of selecting a vendor or product that proves ill-suited for your needs.
  • Making sure that you are considering all the plausible vendors for your project size and scope.
  • Educating you about the many pitfalls encountered by those who went before you.

You can also reduce your company's time and resources by:

  • More quickly coming up with an accurate vendor shortlist without sitting through mind-numbing demos.
  • Having ready access to a list of questions to ask yourself (and your bidders).
  • Being guided by a step-by-step solution selection approach focused on finding the right match for your needs.
  • Keeping at your fingertips detailed technical and historical information about dozens of vendors.

[+]What makes your research different from other buyers' guides?

We provide more than simple checklist charts; we explain the real differentiators among products and vendors, which stem from how they execute certain features and what makes certain offerings better or worse suited to particular use-cases. We talk to real customers and dig into the products at depth, to explain how they work and whether they might be right for you. See what else makes us different.

[+]What happens when you update your vendor evaluations?

We update our vendor evaluations on an ongoing basis. If you are a subscriber, you'll receive notices alerting you about each vendor review that's been updated.

Purchasing Our Research

[+]How much does Enterprise Information Watch research cost?

We have several different levels of subscriptions, starting at about $2,000. Cost depends on how many research channels and seats you license, as well as duration. Subscriptions can range from:

  • Three months -- for the organization that simply needs to quickly assess vendors and develop a short list
  • One or two years -- for enterprises that need ongoing advice about both the marketplace and best practices

If you have any questions about our offerings, please contact our sales team.

[+]What are my payment options?

You can pay by credit card at our secure online store and obtain a login to your research in minutes.

Alternatively, you can subscribe via purchase order by simply submitting a P.O. number and any other instructions via e-mail, or faxing a P.O. to us at +1 617 340 3541. You will be sent download instructions via e-mail. If you have any questions about this process, call our customer care line at +1 617 340 6464, or 800 325 6190 (North America only).

[+]Do we receive a discount if we subscribe more than one stream at a time?

Yes. You receive a discount ranging from 5% to 33% for additional research streams, depending on the subscription duration. This discount is applied automatically when you use our secure storefront. You receive the same discount if you subscribe to multiple streams via an institutional purchase order.

Sitewide subscriptions (to all channels) are the most cost-effective of all. Contact us for details.

[+]Can't I just subscribe to all your research like I do with other analyst firms?

Yes, you can. We offer sitewide subscriptions that entitle you to all research at a substantial discount.

[+]What is your refund policy?

We offer a 30-day, 100% money-back guarantee. If you are dissatisfied with our research, write us within 30 days and we'll provide a 100% refund. Simply fax or mail us a signed letter on your company's letterhead explaining the reason for your return and certifying that you have destroyed all electronic and print versions of all research.
Fax: +1 617 340 3541
Real Story Group
3470 Olney-Laytonsville Road
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Olney, MD
USA 20832

Deciding which Channel

[+]What's the difference between Web CMS and Portals?

You can find a variety of definitions for content management systems and portals, and most of them will overlap; hence so much confusion in the marketplace.

An enterprise portal generally delivers content so it can be consumed, but portal software also typically aggregates content and data from a variety of locations. Perhaps more importantly, portals are designed to deliver a variety of services as well: including search, collaboration, document management, business intelligence, business process management, and more.

A web content management system generally supports the production of content, but some products deliver content as well, which can make them "portal-like." This is especially the case in the open-source world, where the systems often grew out of dynamic page delivery systems.

In the marketplace, you'll find distinct portal and content management products, although some vendors offer both. For a list of portal products, click here on our Enterprise Information Watch service. See a very different list of web content management solutions from our CMS Watch service.

[+]What's the difference between CMS and ECM?

CMS (or Web CMS, or WCM) technologies manage web content publishing and, to some extent, website management. ECM generally refers to processing and collaboration use-cases involving document and image files.

From the perspective of operational practice, there are many similarities between web content management and enterprise content management. As a practical matter, however the different tools are designed to perform very different tasks, and solve different business problems.

In the marketplace, you'll find distinct ECM and Web CMS products, although some of the largest vendors offer both. Note that ECM vendors typically have distinct Web CMS products, and vice-versa. For a list of ECM products, click here. See a somewhat different list of web content management solutions here.

[+]I'm interested in SharePoint, but what about its competitors?

We cover Microsoft SharePoint in two ways. Our SharePoint Watch service helps you evaluate and optimize SharePoint as a multidimensional information management platform that purports a variety of different services -- some better than others.

Our other research channels cover a particular technology sector. And in each relevant case we evaluate SharePoint in the form of a single chapter comparing its strengths and weaknesses against its peers in that sector.

On Enterprise Information Watch, the ECM, Search, DAM, and Enterprise Portals channels all cover SharePoint and its competition.

On CMS Watch, the Web CMS and Collaboration & Community Software channels evaluate SharePoint and its competition in those segments.

Problems with your Subscription

[+]What's the difference between an "Admin" and a "Regular" subscriber at my organization?

Admin subscribers can administer your organization's account with us. This includes:

  • Designating other subscribers as Admins
  • Adding and removing users
  • Scheduling advisory time
  • Renewing your subscription online

[+]How can I become an Admin user for my organization's subscription?

Have another Admin at your organization designate you. Contact us if you need help.

[+]My login/password doesn't work, or I can't remember it. What do I do?

Your login is always your e-mail address.

Click the "Forgot password?" link in the "My Research" box on any page, to reset your password and have a new one e-mailed to you. After logging in, you can change to your preferred password.

Still having problems? Contact us and we'll work with you to sort it out.

Have another question? Contact Us

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Our Customers Say

"I was thrilled at the level of detail and the depth of honesty in The Digital & Media Asset Management Research. Other research tends to want to rate a company for gold stars or magic numbers, but glosses over the real workings and customer experiences of the given vendor. This research is more valuable, and certainly more tangible than what other analysts have put forth."

Faith Robinson, Director of Digital Asset Management, Quality Technology Services

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