Adapting Your Content Management Platform for Mobile Delivery

04-Jun-2010 By Apoorv Durga with Tony Byrne
For subscribers to: Collaboration, Analytics, CMS, Portal stream(s)

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With more mobile phones sold than computers, a transformation clearly is taking place in web usage. Enterprises need to assess the preparedness of their content management systems to deliver to the mobile channel, and consider adaptations to both platforms and processes.

How to select a DAM/MAM vendor

05-May-2010 By Theresa Regli
For subscribers to: DAM stream(s)

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Slides from Internet World UK presentation: This presentation looks at the current technology in the DAM marketplace, and what some of the latest and most interesting new developments are. You'll learn about what else might be possible in the DAM realm for your organisation in the coming months. We'll look at 20+ vendors, where they focus and what they offer, debunking the marketing hype and looking at where different vendors excel (or don't).

Why ECM and WCM Projects Fail

04-May-2010 By Alan Pelz-Sharpe with Jarrod Gingras
For subscribers to: ECM, CMS stream(s)

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Download a copy of the deck from our 27 April, 2010 webinar, "Why ECM and WCM Projects Fail: Best Practices to Prevent Your Project From Failing."

Managing Content in a Mobile World

27-Apr-2010 By Jarrod Gingras
For subscribers to: CCM, ECM, CMS stream(s)

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Slides from AIIM info360 conference: As both consumers and corporate employees move to mobile communication and computing environments, the technology and skills to manage mobile content is struggling to keep up with demand. What may seem a logical and simple service to an end user can be nightmarishly complex to actually provide. This session breaks down the mobile content management sector and divides the mobile content lifecycle segments into understandable and digestible chunks. We'll assess where we are, where we should be, and where we will have to be in near future.

Pardon the ECM Interruption

27-Apr-2010 By Jarrod Gingras
For subscribers to: Evaluating, ECM, Enterprise stream(s)

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Slides from AIIM info360 conference: Inspired by ESPN's popular talk show, Real Story Group's Alan Pelz-Sharpe and ECM guru Dan Elam debated a variety of today's most pressing ECM topics. They engaged in a rapid-fire, point-counterpoint discussion on many topics including the role of SharePoint, Enterprise Search, the future of ECM, and more.

Should You Buy Social and Collaboration Software from Your ECM Vendor?

27-Apr-2010 By Tony Byrne
For subscribers to: Collaboration, ECM stream(s)

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Nearly all major Enterprise Content Management vendors also market social computing and lighter-weight collaboration offerings as well. And nearly every organization wants to align their enterprise 2.0 efforts and broader content management strategy. But does it make sense to obtain these newer services from your incumbent ECM vendor? This presentation evaluates the benefits and disadvantages of combining Social and ECM technology from the same vendor. If you have any questions or want some elaboration, please comment below (after logging in).

Complementing Portals with Enterprise Mashups

08-Apr-2010 By Apoorv Durga with Tony Byrne
For subscribers to: Portal stream(s)

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Enterprise mashups are becoming a popular way to create new, dashboard-style applications by combining existing (often disparate) applications and data sources. Mashups can enable business users to create applications quickly with little or no additional coding. However, as with all enterprise software, the devil is in the details, and some enterprises may more readily exploit mashups than others.

ECM & Document Management Marketplace 2010

07-Apr-2010 By Alan Pelz-Sharpe with Jarrod Gingras , Apoorv Durga
For subscribers to: ECM stream(s)

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ECM has continued to be remarkably resilient in a tough economy as buyers target business processes, and chaotic information management issues to increase efficiency and reduce overall costs. Buyers are increasingly aware of the need to manage information assets more efficiently now, thereby making for a very amenable market for both software vendors and related system integrators and consultancies. In 2010, we already have seen a number of key developments.

What to Look for when Evaluating WCM and DAM Workflow Systems

11-Mar-2010 By Kas Thomas
For subscribers to: CMS, DAM stream(s)

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Almost every Web Content Management (WCM) and Digital Asset Management (DAM) System -- from the most feature-sparse “starter” system to the Oracles and IBMs of the world -- offer some sort of workflow system: a system for assigning and routing work among actors in the system. In addition to enforcing consistency, workflows can minimize the cost and time required to coordinate common business processes (usually content approval) by helping to automate, manage, and track the human tasks involved with those processes. That's in theory. In practice, a bad workflow system can facilitate just the opposite: semi-orchestrated chaos, as individual participants either abandon or work around clumsy processes that don't accommodate the actual way they need to work.

Why Records Management?

03-Mar-2010 By Alan Pelz-Sharpe
For subscribers to: ECM stream(s)

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Despite what people may say, what you don’t know can hurt you and, in the case of records management, what you choose to ignore can cripple your organization. The proliferation of electronic documents (especially e-mails) and their potential litigation exposure is becoming the bane of legal advisors and records managers in many corporations and government agencies. Microsoft, Texaco and other Fortune 500 companies have taken hits from “runaway” e-mails introduced as evidence in high-stakes cases. To records managers, e-mail is just another record type. They know that in fact, “smoking guns” can come in many different guises, including: paper, electronic image files, video tape, voice recordings, and more. It’s all potential evidence and therefore potential deposition fodder.

Using RFIs in the Procurement Process

24-Feb-2010 By Alan Pelz-Sharpe
For subscribers to: Collaboration, E-mail, DAM, Analytics, CCM, ECM, Search, CMS, Portal stream(s)

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With most prospective technology buyers, great effort is normally expended on an RFP process at the cost of the RFI. In fact, there often is no RFI, which is backward thinking; the purpose of an RFI is to gather information so that you can make better decisions. It is also a key tool for early elimination of those suppliers that cannot or should not be working with you.

Making Sense of Software Licensing

23-Feb-2010 By Alan Pelz-Sharpe
For subscribers to: ECM, Search, Portal, DAM, E-mail stream(s)

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Pricing for any enterprise software application can be difficult to negotiate. Sometimes this is a deliberate attempt, where vendors mask the true cost of the solution. In other cases, it simply is due to a very large set of software packages that make up a "suite" solution, with a myriad of possibly required combinations.

How the New Platforms vs. Products Debate Impacts Your Success

23-Feb-2010 By Tony Byrne
For subscribers to: Collaboration, E-mail, DAM, Evaluating, Analytics, CCM, ECM, Enterprise, Search, CMS, Portal stream(s)

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An important, yet rarely acknowledged architectural and product development shift has transpired over the past couple of years in the content technology marketplaces we cover. The debate has shifted from "Suite vs. Best of Breed" to "Platform vs. Product." This is partly a natural evolution in vendor marketing as technologies and marketplaces mature. Yet this shift also has profound implications for you, the customer. Beyond the normal criteria of cost, functional fit, and vendor fit, you need to assess a tool's position on the Platform-Product continuum against internal needs and capabilities.

Options for Search in SharePoint 2010: A First Look

19-Feb-2010 By Adriaan Bloem with Shawn Shell , Tony Byrne
For subscribers to: ECM, Enterprise, Search stream(s)

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In early 2008 when Microsoft acquired Norwegian FAST Search & Transfer, it picked up time-tested enterprise search technology to supplement Redmond's otherwise mid-market-oriented search tools. FAST’s "ESP" offerings (though built on a non-Microsoft stack) enabled the company to address the kinds of complex, multi-repository enterprise search scenarios that SharePoint Search (for example) was never able to fulfill.

This left several open questions as Microsoft prepared its next triennial SharePoint update:

1. How much would Microsoft improve SharePoint’s native search services?
2. How soon would Microsoft release a truly SharePoint-optimized version of FAST?
3. How do these options pan out in the real world?

Download this paper to get answers.

User Management: Access Control and Entitlements

27-Jan-2010 By Kas Thomas
For subscribers to: Collaboration, DAM, Analytics, CMS stream(s)

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Almost any large enterprise software application that's intended to be accessed by multiple users will include some kind of user management model applying "groups' and "roles." Unfortunately, vendors tend to be somewhat haphazard with this vocabulary; some vendors use the term role to refer to what others might call a group, and vice versa. Software makers also talk about rights and entitlements, which are frequently used interchangeably -- even though they are conceptually distinct.

SharePoint 2010: Pros and Cons for the Enterprise

29-Oct-2009 By Shawn Shell with Tony Byrne
For subscribers to: Evaluating, ECM, Enterprise stream(s)

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The volume of people and the energy level at the SharePoint Conference in October in many ways reflects the ample improvements in SharePoint 2010, as well as the disappointment with what didn't change. As with previous SharePoint upgrades, Redmond is glowing from the success of its impressive new demos. Customers should understand however, that Microsoft still has not redressed a surprising number of limitations in its product set.